Return Policy

Order Cancellation

Orders may be canceled before they are shipped or enter production. If your cancellation is successfully completed, you will receive a full refund.

Once an order has already been shipped, it can no longer be canceled.

Returns

We accept eligible returns requested within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition;

  • Include the original packaging; and

  • Be accompanied by a receipt or other proof of purchase.

Please do not return products directly to the manufacturer.

Customers will only be responsible for applicable return shipping charges. No restocking fee will be charged.

Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method or credit card. Processing times may vary depending on your payment provider.

Late or Missing Refunds

If your refund has not appeared yet, please first check your bank account.

You may also need to contact your credit card provider and bank, as refunds can take additional time to process and appear on your account.

If you have completed these steps and still have not received your refund, please contact us at service@arvenixx.com.

Return Shipping

Before returning any product, please contact service@arvenixx.com for return instructions and the correct return address.

If the return is caused by the customer, the customer is responsible for the return shipping cost. The amount will depend on the shipping carrier selected.

If you receive an incorrect or damaged product due to our error, we will be responsible for the related return shipping costs.

Return Address

3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.